Acoustic Monitoring supports staff in improving care quality and resident wellbeing, while helping to reduce operational costs.

Beneficial to your organisation


Faster response

Instead of intermittent checks with blind spots of one or two hours, staff can now immediately respond to residents in need.

Faster return on investment

Increased staff efficiency results in cost savings. The system thereby pays for itself within a short period of time, while continuing to deliver the benefits long after. (A payback period of approximately 2 years is typical)

Prevent falls

Because staff are alerted as soon as a resident is about to get out of bed, they can proactively provide assistance, which significantly reduces the number of fall incidents (WCS Care, 2017: 34% reduction)

Reduced costs

The increase in staff efficiency is a great opportunity to reduce operational costs.

Better level of care

Because staff no longer have to go looking for problems, they have more time to devote to solving them. This results in more attentive care.

Improve your CQC rating

Improved resident well-being, a more effective deployment of care and a better informed organisation are strong parameters to increase the home’s care rating.

Better information

Resident information is automatically displayed with any alert received from their room and, if available, a video connection can be made. Alert-triggering events can be replayed if required.

More efficient deployment of staff

A more efficient way of delivering care allows more efficient deployment of rooms and beds.

Beneficial to residents


Better sleep cycles

Residents can sleep better through the night, due to lack of disturbance from staff periodically checking in on them.

Better attention

Fewer demands on staff means they are better able to focus on attending to individual residents’ needs.

Timely care

Everybody is monitored all the time. Any issues can be picked up as and when they happen, and staff are immediately alerted.

Protect privacy

Avoidance of unnecessary routine in-room checks means less invasion of residents’ privacy.

Abuse prevention

Acoustic Monitoring continuously listens for signs of distress and aggression and immediately alerts other staff when detected. This ever-present, non-intrusive surveillance is thereby an effective deterrent to those with the potential to commit abuse.


Prevent abuse

Audio signals of abusive activity are harder to hide than visual ones. Knowing that signs of abuse will be automatically detected, reported and recorded for evidential purposes can effectively deter potential perpetrators.

Detect aggression and distress

Intelligent technology enables Acoustic Monitoring systems to identify types and patterns of sound that occur during aggressive or distressed behaviour. In such instances, alerts are immediately sent to non-present staff and, if desired, video monitoring can also be triggered.


Because Acoustic Monitoring is able to automatically identify reasons for concern, human attention is only required when these are detected. This gives residents a much higher degree of privacy than video monitoring, which necessitates human surveillance at all times.

Safeguard staff

Acoustic Monitoring is also beneficial to staff as it can detect aggression from care receivers and provide evidence that negates false accusations against staff. Early detection and intervention prevent escalation.

Abuse prevention with video vs. audio

The chart below compares the prevention and detection of abuse with Acoustic Monitoring and video surveillance.

Video Monitoring

Acoustic Monitoring

Non-present staff alert

Alerts only possible through live human monitoring of video feeds.

Trigger-based system recognises potential incident and alerts staff.

Abuse detection

Visual clues (often not present) have to be identified through continuous human monitoring.

Audio analysis instantly identifies sounds related to distress and aggression.

Resident privacy

Continuous human attention necessary.

Human attention only necessary when triggered by events.